Refund & Replacement Policy

Effective Date: 1st January 2025

At Zynety Fashion, we take pride in the quality of every piece we deliver. If you are not fully satisfied, we’re here to help.

1. Return Window

You may raise a return/exchange request within 14 days of the delivery date.
Requests raised after 14 days will not be accepted.

2. Eligible Items

Items are eligible for return/exchange if they are:

Unworn, unwashed, and in original condition with all tags intact.
Returned in their original packaging.
Not from the categories: Dupattas & Stoles (if the packaging seal is broken), customised/bespoke orders, and sale/clearance items marked as non-returnable.

3. Non-Returnable Conditions

Items that have been worn, washed, altered, or damaged by the customer.
Items without original tags and packaging.
Customised/embroidered orders.
Items purchased during final-sale promotions.

4. How to Initiate a Return

Email us at contact@zynetyfashion.com with your Order ID, item(s) to return, and reason.
Our team will verify eligibility and provide a return shipping label within 2 business days.
Pack the item securely and hand it over to our courier partner.
Once received and inspected, we will process your exchange or refund within 5–7 business days.

5. Refund Method

Prepaid orders: Refund to original payment method within 7–10 business days after approval.
Cash on Delivery orders: Refund via bank transfer (NEFT/IMPS) — you will need to provide bank details.
Store Credit: Available as an option for faster processing.

6. Damaged or Wrong Item Received

If you received a damaged, defective, or wrong item, please email us at contact@zynetyfashion.com with photos within 48 hours of delivery. We will arrange a free replacement or full refund at no cost to you.

7. Contact

Zynety Textile & Fashion Private Limited
Email: contact@zynetyfashion.com
Phone: +91 92209 18341